User Guide – Book Your Doctor Platform

Introduction

Book Your Doctor is a Saudi electronic platform owned and operated by Pixel Lark for Innovative Solutions, duly registered in the Kingdom of Saudi Arabia under the Unified National Number (7052758922). The platform aims to facilitate access to private healthcare services within the Kingdom of Saudi Arabia by enabling users to search for doctors, medical centers, and hospitals, and to book medical appointments easily through direct communication channels, thereby enhancing accessibility to healthcare services and improving the overall user experience.

First: Platform Overview

The platform provides services for searching for doctors in the private sector, instant booking via WhatsApp, remote medical consultations, and home healthcare services exclusively through accredited medical centers and hospitals, in addition to a voluntary blood donation service.

Second: How to Use the Platform (For Patients)

1. Search for a doctor or medical center by specialty, city, nearest geographic location, or insurance company.
2. View the doctor's or medical center's profile.
3. Select a suitable appointment.
4. Send the booking request via WhatsApp.
5. The clinic or medical center will contact the patient to confirm the appointment.

Third: Registration on the Platform

• Some services require creating a user account.
• Registration is completed using a mobile number and email address.
• The account allows users to manage bookings and save preferences.
• Users may book appointments on behalf of another patient.
• Users are provided with a professional and flexible dashboard to manage their bookings.

🔐 All data is managed in accordance with the Personal Data Protection Law (PDPL).

Fourth: Ratings and Reviews

• Users may rate doctors or medical centers after receiving the service.
• Ratings reflect users' opinions only.
• The platform does not guarantee the accuracy or neutrality of ratings.

Fifth: Remote Medical Consultations

All remote medical consultations are provided exclusively through accredited hospitals and medical centers. The platform does not permit direct dealings with independent doctors outside these entities.

Sixth: Home Healthcare Services

These services include doctor visits, nursing services, and physiotherapy. They are provided only through licensed centers, which coordinate directly with the beneficiary.

Seventh: Voluntary Blood Bank

The platform enables connecting blood donors with those in need based on blood type and geographic location, without any financial compensation.

Eighth: Limitation of Platform Liability

The platform acts solely as a digital intermediary and does not provide any medical diagnosis or treatment. It bears no responsibility for medical errors or the quality of services provided by healthcare entities.

Ninth: Privacy and Security

The platform is committed to protecting users' data in accordance with the applicable regulations in the Kingdom of Saudi Arabia. Data is shared only for purposes related to service delivery.

Tenth: Obligations of Service Providers

Service providers must comply with statutory licensing requirements, protect patient data, and adhere to Saudi healthcare regulations.

Contact Information

Important Notice