Terms of Use – Book Your Doctor Platform

1. Scope of Services

The Book Your Doctor platform provides the following:

• Appointment booking at clinics, medical centers, and hospitals.
• Online medical consultations delivered exclusively through licensed medical facilities.
• Home healthcare services (doctor visits, nursing, physiotherapy) through licensed providers.
• A voluntary blood donation bank.
• All displayed information is published as received from medical centers, hospitals, clinics, and physicians without any guarantee regarding its accuracy or correctness.

2. Platform Liability Limitations:

• Book Your Doctor is not a medical institution and does not provide diagnoses or treatments, nor does it receive payments from users.
• The platform acts solely as a digital intermediary and is not responsible for any medical error, professional negligence, service quality, cancellations, or changes in pricing.
• All professional and legal responsibility falls entirely on the licensed service provider.

3. Obligations of Medical Facilities:

• All facilities must be legally licensed within the Kingdom of Saudi Arabia.
• All physicians, online consultation doctors, and home healthcare providers must hold valid licenses from the Saudi Commission for Health Specialties and related authorities.
• Provide accurate and up‑to‑date information.
• Protect patient data and ensure proper service delivery.
• Comply with the Ministry of Health regulations and all Saudi healthcare laws and requirements.

4. User Account:

• Some services require creating an account; users must provide accurate information. The platform may suspend accounts in case of violations.

5. Content and Reviews:

• Reviews represent users' opinions, and the platform does not guarantee their neutrality or accuracy.

6. Security and Authorized Use:

• It is prohibited to use the platform for any illegal purpose, hacking attempts, or actions that may harm the service.

7. Payments and Fees:

• Payments are made directly to the healthcare facilities providing the service, using approved payment methods and including taxes where applicable. The platform does not collect payments from users and is not responsible for price changes.

8. Refund Policy:

• The platform is not responsible for issuing any refunds; refunds, if applicable, are handled solely by the service provider.

9. External Links:

• The platform is not responsible for the content or policies of third‑party websites linked from the platform.

10. Modification of Terms:

• The platform reserves the right to modify the Terms of Use. Continued use of the platform represents acceptance of the updated terms.

11. Intellectual Property:

• All rights are reserved for the Book Your Doctor platform. Copying or reproducing content without official permission is prohibited.

12. Governing Law and Jurisdiction:

• These terms are governed by the laws of the Kingdom of Saudi Arabia, and any disputes shall be addressed by its competent courts.

13. Contact Information:

For any inquiries regarding the Terms of Use: