Privacy Policy – Book Your Doctor Platform

Introduction

Thank you for using the Book Your Doctor platform, an electronic service owned and operated by Pixel Lark Innovative Solutions Company, which is duly registered in the Kingdom of Saudi Arabia under the Unified National Number (7052758922). Your trust is our top priority. Therefore, we are committed to protecting your privacy, ensuring the confidentiality and security of your personal and health information, and processing it in accordance with the applicable laws and regulations in the Kingdom, including the Personal Data Protection Law (PDPL) and its Executive Regulations. This policy aims to clarify how we collect, use, process, share, and protect your data when you use the platform's services. Your access to or continued use of the platform constitutes your explicit consent to all the terms outlined in this policy.

1. Information We Collect

2. How We Use the Data

Book Your Doctor uses user data for the following purposes:

• Facilitating medical appointment bookings
• Connecting users directly with medical centers or doctors via WhatsApp or email
• Providing online medical consultations exclusively through licensed hospitals and medical centers
• Coordinating home healthcare services through accredited hospitals and centers
• Operating the Blood Donation service and linking donors with recipients
• Enhancing service quality, improving platform performance, and analytics
• Verifying the eligibility and licensing of healthcare providers
• Complying with applicable data protection regulations in Saudi Arabia

3. Data Sharing

Book Your Doctor does not sell or disclose personal data to unauthorized parties. Data is shared only with:

• Hospitals, medical centers, and clinics to fulfill booking requests
• Doctors and licensed medical consultants
• Home healthcare service providers
• Blood donors or recipients when necessary
• Official government authorities upon legal request

All parties receiving data are bound by Saudi confidentiality and data protection regulations.

4. Data Protection

The platform implements several security measures to protect user information, including:

• Data encryption via HTTPS
• Secure data storage compliant with local regulations
• Monitoring systems and intrusion prevention tools
• Preventing unauthorized access to data
• Regular security reviews to ensure compliance

5. User Rights

Users have the right to:

• Access their personal data
• Request correction or update of their information
• Request deletion of their data or permanent account closure
• Withdraw consent to data sharing

Users may contact us at:

📧 Care@onlinedoctorbooking.com

6. Obligations of Healthcare Providers

All healthcare providers registered on the platform agree to the following:

• All hospitals, medical centers, and clinics registered on Book Your Doctor must be legally licensed and authorized to operate within the Kingdom of Saudi Arabia and must provide proof of licensing upon registration or when requested. All doctors, online consultation providers, and home healthcare professionals must hold a valid professional license and classification from the Saudi Commission for Health Specialties. Continued use of the platform is conditional upon full compliance with these regulatory requirements. Book Your Doctor is not liable for any medical misconduct, negligence, or violations committed by the service provider.
• Protecting patient data and maintaining strict confidentiality
• Compliance with regulations issued by the Ministry of Health and the Saudi Commission for Health Specialties
• Providing accurate and updated information regarding specialties, working hours, and doctors
• Avoiding any use of user data outside the scope of service delivery
• Treating users professionally and respectfully
• Strict adherence to this Privacy Policy

7. Cookies

The platform uses cookies to enhance the user experience, improve performance, and facilitate login and navigation.

• Users may disable cookies through browser settings, though doing so may limit some site functionalities.

8. Children's Privacy

• Book Your Doctor does not target children under 13 years of age.

9. Updates to the Privacy Policy

• This Privacy Policy may be updated periodically. Users will be notified of any changes. Continued use of the platform after updates constitutes acceptance of the revised terms and conditions.

10. Contact Information

For any inquiries regarding this Privacy Policy: